CHECK-IN AND CHECK-OUT

Check-in is possible from 14:00 to 20:00.
Arrivals after 20:00 are not possible, so we kindly ask you to revise your travel plans, if needed, and arrive on time. Should you fail to check-in within this timeframe, your reservation will be regarded as a no show. Early arrivals before 14:00 are always on request and subject to availability, so please make sure to contact us prior to your arrival date to ensure a smooth check-in.

Upon arrival at our guesthouse you will be asked to provide identification (Identity Card / Passport / Driving License) for each person, minors included.
Check-out is possible until 11:00 but if you need a late check-out, then contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out won’t be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.
Front Desk official hours: Please note that the Front Desk is generally open from 9:00 until 20:00 during summer time and from 12:00 untill 20:00 during winter time. At our discretion, we might close the Front Desk earlier than 20:00 or alter the working hours.

 

ROOM OCCUPANCY, CHILDREN AND EXTRA BED POLICY

The normal occupancy is 1-2 persons per room. Extra beds for a third and/or fourth occupant are allowed in all room types (surcharge applies) except for the Economy Double Room and Studio.
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 up to 12 years old are charged 15,00€/night, when using the existing bedding or an additional bed. Individuals above the age of 12 are considered as adults by our guesthouse.
An adult person in a room is charged 30,00€/night for using an additional bed. These costs are not calculated in the room rate and will be charged extra.
The maximum capacity of extra beds/baby cribs in a room is one. Any type of extra bed or baby crib is upon request and must be confirmed by our guesthouse. Baby cribs are allowed in all room types excet for the Economy Double Room.
In principle all rooms are furnished with double beds for double and/or single use. However, twin-bedded rooms are also available with the addition of an extra bed, upon request. Please note that reservations of twin rooms are only final when confirmed by our guesthouse.

 

GUARANTEED RESERVATIONS

To guarantee your reservation you will be asked for your credit card details to perform a pre-authorization. Pre-authorization is a type of credit check. We use it to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorization the amount of the reservation is »held« as unavailable for a certain period.
Please note that the pre-authorization amount is not held by our property or by our authorizing bank but it’s held on your card by your own issuing bank. The amount should be released by your issuing bank automatically or after we send a notice to cancel the pre-authorization, and this can take anywhere between 14 and up to 30 days to clear in your account. If not, you will need to contact your home issuing bank.

Guests are required to guarantee their reservations by Visa Card or MasterCard. American Express Cards are not accepted since January 1, 2020 across all Europe.
No reservations shall be confirmed without a pre-authorization as proper guarantee.

 

PAYMENT METHODS

Upon booking no deposit will be charged. You will pay the total cost of your reservation at our guesthouse, upon arrival. We accept the following payment methods: cash, credit/debit cards (VISA, MasterCard, Maestro, BA, Karanta) and/or bank transfer.

 

TOURIST TAX

Room prices do not include the tourist (municipality) tax, which should be paid upon arrival. The tourist tax is 3,13€/person/night for persons above 18 years of age, and 1,57€/person/night for persons from 7 to 18 years of age.

 

CANCELLATION POLICY

STANDARD POLICY: Cancellations and/or modifications can be made free of charge up to 7 days prior to arrival. After that or in case of no-show the whole amount of the reservation will be charged. Cancellations and/or modifications must be made via e-mail.
NON REFUNDABLE POLICY: This type of booking requires payment for the entirety of the reservation at the time of booking and is non refundable. No changes or modifications are possible at any given time.
Our guesthouse declines all liability for cancellations due to a higher order, unpredictable failures to comply with the rules or other causes of force majeure such as natural events, disasters, and epidemics.

 

NON-SMOKING PROPERTY

According to Slovene law, smoking is strictly forbidden in public closed areas such as hotels and similar properties offering tourist accommodation. Therefore, we ask guests to respect the fact that all our rooms are non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00€ if there is smoking in the room.

 

PETS

We are glad to welcome your furry friend to our guesthouse. The charge is 10,00€/pet/night. The additional fee covers the additional time and effort for cleaning the room after your visit, as some guests may suffer from allergies. Please, send us an inquiry for pets other then dogs or cats.
As mentioned, dogs and other pets are most welcome at Galeria River. To keep the rooms clean and tidy for all guests and ensure a pleasant experience, we kindly ask you to make sure your pets are not disturbing other guests or damaging any of the furniture or equipment in the property. We kindly ask you to take note of our pet policy:
· Guests are responsible for all property damage resulting from their pet;
· Any disturbances such as barking or meowing must be curtailed to ensure other guests are not inconvenienced;
· Pets should not remain in the room alone and unguarded as the service staff may need to enter;
· To ensure the safety of our staff guests must contact the front desk to arrange for a convenient time for servicing their room.

 

ACCESS TO ROOMS AND SECURITY

ACCESS TO ROOMS: Our housekeeping staff and management reserve the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our House Rules.

SECURITY: If needed a laptop-sized safe-deposit box is available in each room for all guests, with instructions. Although the staff and management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety, their belongings and security.

 

LUGGAGE STORAGE

We provide luggage storage free of charge for guests arriving at a time when rooms are not yet available and also for guests who have checked out but wish to collect their luggage later that same day.
Due to the Front Desk’s limited hours, we kindly ask you to arrange the storage of your luggage with the staff during check-in or the day before your scheduled check-out.

 

QUIET HOURS from 10:00 p.m. to 8 a.m.
Our rooms are located in a building with other privately owned units. Therefore, we kindly ask you to respect quiet hours. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating in the hallway, running on the staircase, parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises to ensure we can protect the property and our guests at all times. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, you will be asked to leave our premises without refund.

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